GoMetro is an advanced fleet management platform and mobility specialist, creating digital solutions that help move goods and people smarter, more efficiently, and profitably.
That’s why we created the Bridge platform: to make all your valuable fleet data visible and usable on a single screen. No more frantic unresolved phone calls or lists of login credentials for multiple data sources – Bridge brings it all together, in one place.
The power of Bridge is its ability to unify and simplify all your siloed fleet telematics, creating easily understandable visual tracking, data outputs and digital fleet management tools. Know when, where and how your vehicles and subcontractors are performing.
Operational and technical questions? We’ve created a Bridge FAQ list and answers to help you learn more about how Bridge can work for your fleet.
General Information
- What is Bridge?
- Bridge is a powerful telematics aggregation platform developed by GoMetro. It consolidates data from multiple telematics systems into a single interface, making it easier to manage and monitor fleet operations across different systems.
- Who is Bridge designed for?
- Bridge is designed for companies of all sizes, from small businesses without a dedicated TMS (Transportation Management System) to large enterprises looking to unify telematics data from various sources. It provides a solution for operations that need streamlined tracking, fleet management, and location-based data insights.
- How does Bridge integrate with existing telematics systems?
- Bridge integrates through APIs and standardized data formats, making it compatible with various telematics providers. The platform can receive data from multiple sources in real-time without requiring extensive changes to existing systems.
- What assets can be monitored with Bridge?
- Bridge supports a wide range of assets, including trucks, vans, cars, trailers, construction equipment, and any asset that can transmit telematics data. This flexibility ensures compatibility across diverse fleet types.
- Can I track fleets not owned by my organization on Bridge?
- Yes, Bridge provides visibility not only for your own fleet but also for fleets not owned by you, ensuring that operations move efficiently and safely. This feature offers more comprehensive control over your operations, allowing you to monitor subcontracted or shared assets seamlessly.
- Is Bridge available internationally?
- Yes, Bridge is designed to operate in any region, based on the availability of the telematics data feed in that region.
Features and Functionalities
- What are the main features of Bridge?
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- Key features of Bridge include:
- Real-time tracking of vehicle location and status.
- Geofence creation and monitoring for specific areas.
- Event-based alerts (e.g., arrival, departure, and dwell time).
- Trip Replay to review historical trips.
- Fleet status reporting and detailed asset performance insights.
- Key features of Bridge include:
- How does Bridge handle real-time data tracking?
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- Bridge collects and aggregates data from connected telematics devices, providing continuous updates on vehicle location, speed, status, and other metrics in real-time for enhanced decision-making.
- Can I create geofences and receive alerts?
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- Yes, Bridge offers advanced geofencing capabilities, allowing users to draw polygonal geofences and receive entry and exit alerts. This can help manage location-specific events, improve asset security, and enhance operational control.
- Is Bridge available offline?
- Bridge primarily operates with real-time data; however, our data team can assist with any historical data inquiries related to offline periods.
- Can Bridge share data with in-house systems?
- Yes, Bridge provides WebSocket access, allowing users to integrate real-time data streams directly into in-house or third-party systems for custom applications or deeper analytics.
- Does Bridge offer advanced reporting?
- Yes, Bridge provides advanced reporting and offers Data Analytics as a service for enhanced dashboards and deeper insights. For a customized data consultation, please contact our team.
Security and Data Privacy
- Is it safe to share my asset location with someone else?
- Yes, as the asset owner, you have complete control over who can view your asset’s data and for how long. You can share asset data only with trusted connections on Bridge with whom you have written agreements, ensuring security and control.
- How secure is the Bridge platform?
- Bridge employs strong encryption, regular security audits, and strict access controls to ensure data security. Only authorized users can access sensitive information, reducing the risk of unauthorized access.
- Who has access to my data?
- Access to data is restricted to users within your organization, and can be customized based on roles and requirements. GoMetro employs best practices to ensure data privacy and control.
Technical Support and Troubleshooting
- What support options are available for Bridge users?
- GoMetro offers 24/7 customer support, including technical assistance, training resources, and an onboarding process to help users get the most out of Bridge. A dedicated support team is available to answer questions and troubleshoot issues.
- How do I report issues with Bridge?
- Issues can be reported directly through the Bridge platform, via our support email, or by calling our dedicated support hotline. Our team is ready to assist with any challenges.
- Are there any known limitations?
- Any known issues or limitations are regularly communicated to users via system notifications and on the support page. GoMetro continuously updates Bridge to minimize limitations and improve user experience.
Cost and Subscription
- How much does Bridge cost?
- Bridge offers tiered pricing based on fleet size, the number of subcontractors, and the extent of data sharing. Pricing is customized to suit the specific needs of each client.
- Are there subscription options?
- Yes, Bridge provides various subscription plans designed to cater to different operational sizes and requirements. Each plan offers unique features and support levels, allowing flexibility for diverse business needs.
- What is included in a Bridge subscription?
- All subscriptions include access to the Bridge platform, continuous feature enhancements, real-time tracking, event alerts, and dedicated customer support.
- Can I upgrade or adjust my subscription?
- Yes, subscription plans can be modified as your needs change. You can upgrade or adjust your plan by contacting your account manager or through the settings on the Bridge platform.
Setup and Integration
- How do I start using Bridge?
- To get started, contact our sales team for a demo and consultation. Once an account is created, users can integrate their telematics devices and configure their dashboards with the help of our onboarding team.
- How long does the setup take?
- Depending on the complexity and size of the fleet, integration can take from a few days to several weeks. Our team ensures that the setup process is as seamless as possible.
- What happens if I switch telematics providers?
- Bridge supports a wide range of telematics providers, making it easy to switch providers while maintaining a consistent platform for tracking and data analysis.
- Is training provided for new users?
- Yes, GoMetro offers training resources and onboarding support to help users become proficient with Bridge, ensuring they can fully leverage the platform’s features.
